Privacy Policy

Last Updated: August 12, 2025

At Vine Rx Pharmacy, located at 927 Manor Rd, Staten Island, NY 10314, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services, including in-store visits, online transactions, and SMS communications. By using our services or providing your information, you agree to the practices described herein.

1. What Personal Information Is Collected

We collect the following types of personal information:

• Identity Information: Full name, date of birth, and gender.

• Contact Information: Phone number, email address, and physical address.

• Health Information: Prescription details, medical history, allergies, and insurance information (provided by you or your healthcare provider).

• Financial Information: Credit card numbers, billing addresses, and payment history for purchases.

• Digital Activity: IP address, browser type, and pages visited on https://vinerxpharmacy.com when you use our website.

• SMS Consent: Your phone number and explicit consent to receive SMS messages when you opt in.

This information is collected directly from you, your healthcare providers, or automatically through website usage.

2. How Personal Information Is Used

We use your personal information for the following purposes:

• Pharmacy Services: To process prescriptions, manage refills, and coordinate deliveries.

• Communications: To send appointment reminders, prescription notifications, health tips, or promotional offers via SMS, email, or phone (e.g., "Your prescription is ready at Vine Rx Pharmacy. Reply STOP to opt-out").

• Customer Support: To address inquiries, process returns, or resolve issues.

• Marketing: To send tailored offers with your consent, which you can withdraw at any time.

• Legal Compliance: To meet regulatory requirements, such as reporting to health authorities or insurance providers.

• Analytics: To improve our website and services based on aggregated, anonymized data.

3. Who Personal Information Is Shared With

Vine Rx Pharmacy does not sell or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With trusted partners such as delivery companies (e.g., UPS), payment processors, or IT vendors, under confidentiality agreements.

• Healthcare Partners: With your prescribing physician or insurance provider to fulfill your prescription or claims, as required by law.

• Legal Obligations: With government agencies or law enforcement if compelled by a court order or regulation.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to this Privacy Policy.

• SMS Consent Disclosure: Your consent to receive SMS messages from Vine Rx Pharmacy is not shared with third parties or affiliates.

4. SMS Communications

By opting into SMS, you agree to receive messages about prescriptions, health services, or promotions. Each message will include an opt-out option (e.g., "Reply STOP to opt-out"). Message frequency varies, and standard carrier rates may apply. For support, contact us at 347-407-7444 or ask@vinerxpharmacy.com.

5. Data Security

We implement physical, technical, and administrative safeguards to protect your information, including encryption for online transactions and secure storage for health records. However, no method is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights and Choices

• Opt-Out: Reply "STOP" to any SMS to unsubscribe, or email privacy@vinerxpharmacy.com to opt out of other communications.

• Access and Correction: Request to view or update your information by contacting us at privacy@vinerxpharmacy.com.

• Deletion: Request deletion of your data, subject to legal retention requirements.

• Do Not Track: Our website does not respond to Do Not Track signals, but you can manage cookie preferences via your browser.

7. Retention

We retain your personal information for as long as necessary to provide services, comply with laws (e.g., 7 years for health records under HIPAA), or resolve disputes. After this period, data is securely deleted or anonymized.

8. International Data Transfers

If you are outside the U.S., your information may be transferred to and processed in the United States. We ensure equivalent protection through contractual clauses with any international partners.

9. Children’s Privacy

Our services are not directed at individuals under 13. We do not knowingly collect data from children. If we learn of such collection, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted at https://vinerxpharmacy.com/privacy with the updated date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For questions or concerns, reach us at:

• Email: ask@vinerxpharmacy.com

• Phone: 347-407-7444

• Address: 927 Manor Rd, Staten Island, NY 10314

This Privacy Policy is accessible at https://vinerxpharmacy.com/privacy.